Shipping policy

Shipping Information

Order Processing

• Orders placed before 12pm are usually packed and processed within the same business day. Otherwise, they are processed the following business day.
• During sale periods, restocks, or high-volume periods, processing times may increase.
• Tracking details will be sent once your order has been dispatched.

Delivery

• Orders are shipped using the delivery service listed at checkout.
• Estimated delivery times are a guide only and may vary depending on destination and carrier delays.
• Once an order has been handed to the shipping provider, delivery timing is outside our direct control.

Shipping Costs

• Shipping costs are calculated at checkout unless otherwise stated.
• Any free shipping threshold or promotional shipping offer will be shown on the website at the time of purchase.

Returns & Refunds

Damaged or Incorrect Orders

• We do not accept returns for change of mind unless required by law.
• If your order arrives damaged or incorrect, contact us within 48 hours of delivery.
• Please include your order number, a description of the issue, and clear photos where relevant.
• Where appropriate, we may offer a replacement, store credit, or refund.

Cancellations

• Orders cannot be cancelled after dispatch.
• If your order has not yet shipped, contact us immediately and we will confirm whether cancellation is still possible.